Frequently asked questions
Our ship transport services are versatile and can handle a wide range of cargo, including but not limited to containers, bulk commodities, vehicles, heavy machinery, perishables, and more.
You can request a quote by contacting our sales team through our website, phone, or email. We will need details such as the type of cargo, destination, shipping date, and any specific requirements to provide an accurate quote.
Each ship has its own capacity and limitations. We can accommodate various cargo sizes and weights, and our team will work with you to find the best shipping solution based on your cargo's dimensions and weight.
Transit times vary depending on the destination, shipping route, and the type of service chosen. We provide estimated transit times for each shipment, and our team will keep you updated on the progress throughout the journey.
We prioritize the safety and security of your cargo. Our vessels are equipped with state-of-the-art security systems, and our experienced crew ensures proper handling and stowage to minimize any potential risks during transit.
Yes, we offer shipment tracking services that allow you to monitor the progress of your cargo in real-time. You will receive a tracking number upon booking, which can be used to access tracking information through our online platform.
Yes, we provide comprehensive customs clearance and documentation assistance for international shipments. Our team is well-versed in customs regulations and will ensure a smooth clearance process for your cargo.
In the rare event of damage or loss, please contact our customer service immediately. We will investigate the issue and work with you to resolve any claims in a fair and timely manner, following our established claims process.
You can reach our customer support team by phone during business hours or through email. Visit our website for contact details and office hours, and we'll be glad to assist you with any inquiries or concerns you may have.
Yes, hazardous or sensitive cargo may have specific requirements. Please contact our team to discuss the details of your shipment, and we will provide guidance on handling, documentation, and safety measures needed for such cargo.